If your team answers the same questions every day — how long does shipping take, can I return this, do you deliver to Canada — an AI support agent can answer them from your own help pages, at any hour, and pass the rest to a person. Agent Forja builds one by chatting with you: no code and no prompt to write.
What it learns from
- Your website’s help, FAQ, shipping, returns and policy pages.
- Documents you upload — PDFs, text and Markdown: manuals, policies, internal FAQs.
- Your product catalogue, if you run a shop, so it can answer product questions too.
How it answers
It searches your pages and documents by meaning as well as keywords, so “can I send it back?” finds your returns policy even though the words differ. It answers from what it finds — the exact answer, or the closest real thing it has. It doesn’t invent one.
When a person is needed
When a visitor asks for a person, or the agent can’t help, the conversation is emailed to your team. You reply from your inbox or the dashboard, and the reply appears in the visitor’s chat. Read how handoff works for the details.
The Conversations dashboard shows every conversation: what visitors asked, whether the agent could answer, and which ones are waiting for a person — a useful list of what your help pages are missing.
What it doesn’t do
- It has no access to your order system or customer accounts, so it can’t look up an order, issue a refund or change an account. Those go to your team.
- It doesn’t plug into a helpdesk. Handoffs arrive by email and in the Agent Forja dashboard.
- It doesn’t send emails to customers or act inside other systems.
- It’s text chat on your site and on its own link. Instagram and Messenger direct messages are coming soon; WhatsApp and phone aren’t supported.
Where it lives
A chat widget on your website, added with a one-line snippet, and a public link you can put in emails, order confirmations or your social profiles. Visitors don’t need an account and are never asked for their email address.
What it costs
- Free — $0, no card needed: 1 agent, 20 chats a month.
- Starter — $49 a month or $490 a year: 3 agents, 100 chats a month.
- Pro — $99 a month or $990 a year: 5 agents, 250 chats a month, priority support.
A chat counts only once the agent has given 3 replies, so a "hi" or one quick question is free. A long chat counts once more at its 16th reply and stops at 30 replies. Only the agent's replies count — never the visitor's messages, and never the owner's own building and testing. Prices are in US dollars; tax may be added at checkout. Cancel any time — see pricing for the details.