These terms are the agreement between you and Agent Forja ("we", "us") for the use of agentforja.com and the AI agents you build with it (the "Service"). By creating an account you accept them. If you are using the Service for a business, you confirm you may accept them on its behalf.
1. The Service
Agent Forja lets you create AI assistants by describing them in chat, connect your own website, files or data, and publish the result on a public link or as a widget on your site. The assistants answer using third-party AI models. Like all such models they can be wrong; you are responsible for reviewing what your agent says and for the data you give it.
2. Your account
You need a confirmed email address to use the Service. Keep your password private; everything done from your account is treated as done by you. Tell us at once if you think someone else has access.
3. Plans, payment and renewal
The Free plan costs nothing. Paid plans are billed in advance, monthly or yearly, at the price shown on the pricing page, plus any tax due where you are, and renew automatically until you cancel. Each plan includes a number of agents and a monthly allowance of chats.
How chats are counted. Only your agents' replies to visitors count — never the visitors' own messages, and never your own building and testing. A chat counts once your agent has given 3 replies, so a greeting or one quick question is free. It counts once more at its 16th reply and ends at 30 replies, after which the visitor starts a new chat. After 30 minutes of silence, a new message starts a new chat.
Fair use. After 300 free short chats on an account in a calendar month, new chats count from their first reply. When the month's allowance is used up, chats already under way can finish, and new chats are paused until the month resets or you move to a larger plan.
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Paddle's own terms apply to the payment itself.
You can cancel from the billing screen at any time. The plan stays active until the end of the period you have paid for, then your account moves to the Free plan; your agents and data remain. Refunds — including for yearly plans — are described in our refund policy.
4. Your content
You keep ownership of everything you upload or connect — product catalogues, documents, website text, the instructions you give your agent, and the conversations your visitors have. You give us the permission we need to store and process it to run the Service, including sending it to the AI model providers that generate your agent's answers. We do not use your content to train models and we do not sell it.
You confirm you have the right to use the data you connect, and that it does not include anything unlawful.
5. Acceptable use
You agree not to use the Service to:
- break the law, or help anyone else do so;
- deceive people, for example by presenting an agent as a human when asked;
- send spam, scrape or attack other systems, or bypass the limits of your plan;
- build agents that produce hateful, harassing, or sexually explicit content, or that give medical, legal or financial advice presented as professional advice.
We may suspend or close accounts that do these things.
6. Availability and changes
We work to keep the Service available, but it is provided "as is" and we do not promise it will be uninterrupted or error-free. We may change or add features, and may change prices with at least 30 days' notice by email; a price change never applies to a period you have already paid for.
7. Liability
To the extent the law allows, we are not liable for indirect losses (lost profits, lost data, lost business) arising from the Service, and our total liability to you in any twelve-month period is limited to the amount you paid us in that period. Nothing in these terms limits liability that cannot be limited by law.
8. Ending the agreement
You can close your account at any time by emailing us from the address on the account; this deletes your agents, their data and conversations. We may close accounts that break these terms, and will normally warn you first.
9. Contact
Questions about these terms: support@agentforja.com.