We would rather you were happy than paid. Here is how refunds work.
Your first payment
If you move to a paid plan — monthly or yearly — and it is not what you expected, tell us within 14 days of the first charge and we will refund it in full. No questions, no forms.
Monthly plans
We do not normally refund a monthly renewal, because you can cancel at any time from the billing screen and the plan simply runs to the end of the month you have paid for. If you forgot to cancel and have not used the Service in that month, write to us — we will usually refund it.
Yearly plans
If you cancel a yearly plan, we refund the months you have not started yet, at one twelfth of the yearly price for each. The month you are in is not refunded. For example: cancel a $490 Starter plan during its 4th month and we refund 8 months — $326.67. Once 10 months of the year have passed, there is no refund, and the plan simply runs to the end of its year.
To get this refund, cancel and email us (below). Once it is refunded, your plan ends at the end of the month you are in, and the account moves to the Free plan; your agents and data stay.
If something was our fault
If an outage or a bug stopped your agents from working for a meaningful part of a month, we will refund or credit that month. Tell us what happened.
How to ask
Email support@agentforja.com from the address on your account and say which charge you mean. Refunds go back to the original payment method and are processed by Paddle, our merchant of record, usually within 5–10 business days depending on your bank.
See also our terms of service.