| Agent Forja | Shopify Inbox | |
|---|---|---|
| What it is | An AI shopping assistant for online stores — it works on any store — built by chatting with a builder. | Shopify's chat app for Shopify stores, with an AI agent that helps buyers find products from your catalogue. |
| Price | Free plan (20 chats a month); Starter $49/month, Pro $99/month, or yearly with two months free. | Free. |
| Works on | Any website: Shopify, WooCommerce, WordPress or a custom-built store. | Shopify stores — it works with Shopify Admin and your Online Store. |
| What the AI learns from | Your website's pages and products, files you upload, and an optional read-only database. | Your catalogue, policies and store content; with a shopper signed in with Shop, their preferences and purchase history. |
| Talking to a person | The chat is handed to you; answer by email or from the dashboard and your reply appears in the chat. | Live chat and email chat with your team, in Shopify Inbox. |
| Languages | Shop agents answer in the customer's language, whatever language your catalogue is in. | More than 20 languages. |
| What you see as the owner | Every conversation, the questions it couldn't answer, a self-test score, and how many shoppers it sent to a product page or Buy now. | Analytics such as orders assisted and buyer satisfaction; you rate chats to train the agent. |
Where Shopify Inbox is the better choice
- You're on Shopify and want something free.
- You want chat inside your Shopify admin, next to your orders and customers.
- Your shoppers sign in with Shop, so the agent can use their past purchases.
Where Agent Forja is the better choice
- Your store isn't on Shopify — or you run more than one site.
- You want to see what it couldn't answer, and how accurate it is, before your customers find out: the “Questions to answer” list and the self-test score.
- You want every price and number checked against your data before a shopper sees it.
Which should you pick?
If you're on Shopify and Inbox does what you need, keep it — it's free. If you're not on Shopify, or you want to see and fix the gaps in what your agent knows, try Agent Forja free on your store and compare the answers side by side.
Sources
Shopify Inbox details are from its listing on the Shopify App Store, apps.shopify.com/inbox, read on 11 October 2026. Features change — check the listing for the latest. Shopify and Shopify Inbox are trademarks of Shopify Inc.; Agent Forja is not affiliated with Shopify.